Quality Program

Quality Policy of BASHIR DESIGN FURNITURE.  Approved by CEO, is implemented and communicated throughout the organization by means of training, orientation and by displaying it effectively through out the company. All employees know and understand the quality program as demonstrated by this Quality Manual, management review meetings and through training programs. This Quality System Manual consists of 20 clauses of ISO 9001(ISO 13485) that describe the detailed requirements of this International Standard. The purpose of Quality System Manual is to define the capabilities, responsibilities and authorities of personnel. Quality System Manual of BASHIR DESIGN FURNITURE is reviewed and approved by the CEO of the Company.

Section 1

Management responsibility

ISO 9001 Clause 4.1

Purpose

This element defines the role of Management of BASHIR DESIGN FURNITURE for the establishment and implementation of ISO 9001 Quality system.

 Scope

This document governs all of the company’s functional departments.

 4.1.1: Quality Policy                                                                       

The Quality Policy acknowledges commitment of BASHIR DESIGN FURNITURE to Quality, customer-requirements and its intent to maintain ongoing compliance with the ISO 9001 standards. The quality policy is reviewed and approved by CEO. It is communicated, understood and implemented throughout the organization by means of training, orientation and effectively displaying it throughout the organization. The quality policy of BASHIR DESIGN FURNITURE is

BASHIR DESIGN FURNITURE is committed to satisfy its customers by providing them on time products featuring

• Beauty
• Comfort
• Durability

QUALITY OBJECTIVES

Quality objectives are the measurable milestones. Quality objectives defined by the BASHIR DESIGN FURNITURE are as under:

1-Customer Satisfaction Customer-satisfaction is the ultimate objective of the company, so customer-satisfaction is sought through every possible channel and also through performing of evaluation.

 2-Customer Inquiry

Every customer inquiry will be handled with in two working days.

 3-Delivery Time

On-time delivery will be ensured through better production planning.

4-Customer Complaints Handling

Every customer complaint will be handled within seven working days and the company tries its best to satisfy the customers by acknowledging the complaint and at the same time bringing the best possible solution which is acceptable to the customers through our immediate and constant communications. We go out of the way to satisfy our customers, and that’s why we are recognized one of the best customer-service providers, and that makes us different from the rest.

Product profile

We are a leading producer of solid wood furniture. A variety of timbers such as “Sheesham” (Rose-wood), “Pine”, “Deodar”, “Kikar” and Walnut, Red Maranti, Ash, Beach, Mahogany,  are used in the production of individual pieces of handcrafted furniture at the best possible value.

• BDF uses premium materials and superior construction methods.
• BDF has been producing hand-made furniture for more than five decades.
• Marketing and service network ensures a high-level of consumer-satisfaction.
• We are proud of our engineers and technicians, who are not only qualified and experienced but also well trained to provide excellent customer-service. Frequent-visits of our qualified staff to the clients is the part of our services.

Employees:

There are over 250 employees with a variety of technical skills along with the modern management methods.

Varieties of Furniture:

It carries more than 500 styles and varieties of wood-furniture.

Product Features:

• Custom-design to specification
• Time proven old world construction techniques
• Hand rubbed varnish finish
• An individual craftsman is personally responsible for your furniture piece
• BDF handcrafting gives you so much more

Wood Types

• Rosewood
• Pine
• Beech
• Deodar
• Ash
• Oak
• Maple
• Mahogany
• Acacia
• Sapele
• Walnut

 Sheesham wood

 Shisham is best known internationally as a premier timber species of the rosewood genus, but is also utilised as an important fuel wood and for shade and shelter. With its multiple products, tolerance of light frosts and long dry seasons, this species deserves greater consideration for tree farming, reforestation and agro forestry applications. After teak, it is the most important cultivated timber tree of the Bihar – which is the largest producer of shisham timber in India and Pakistan, although it is the provincial tree of the Pakistani Punjab. In Bihar, the tree is planted on roadsides, along canals and as a shade tree for tea plantations. It is also commonly planted in southern Indian cities like Bangalore as a street tree. Dalbergia sissoo is known to contain the neoflavonoid dalbergichromene in its stem-bark and heartwood.

Shisham is among the finest cabinet and veneer timbers. The heartwood is golden to dark brown, and sapwood white to pale brownish white. The heartwood is extremely durable (the specific gravity is 0.7 – 0.8) and is very resistant to dry-wood termites; but the sapwood is readily attacked by fungi and borers. It is used for plywood, agricultural and musical instruments, as well as skis, carvings, boats, floorings, etc.